How to Launch New Core Services in 10 Minutes
Launching new core services is often slowed down by emails, web updates, and forms but GRAVL makes it instant. With configurable forms, tiered pricing, media uploads, and built-in publishing, you can list a new service and make it requestable in under 10 minutes.
6 min read
9/23/2025
GRAVL Team
In core facilities, launching a new service often takes longer than it should. Even when the assay is validated and your team is ready, getting it listed for users usually means a slow relay through emails, web updates, and PDF forms.
At GRAVL, we’ve been focused on eliminating those delays.
Let’s walk through how core operations can use GRAVL to launch new services, start to finish, in less than 10 minutes. Whether it’s a new sequencing platform, a revived service offering, or a seasonal panel, you can get it online and requestable without waiting on external teams.
Step 1: Click “Add a Service”
From the GRAVL dashboard, click “Add a Service.” This opens the full configuration page, where you can define the title, description, turnaround time, tags, and visibility status. Let’s set up a sequencing service that will be visible to both internal and external customers.
Step 2: Upload Media and Define Expectations
Next, you can upload a main service image. This becomes the storefront image users see when browsing the catalog. You can also add supporting media like equipment photos or workflow images to help users quickly understand what the service involves. If needed, you can also upload documents like protocols, reference guides, or example reports that appear on the service detail page.
Step 3: Configure Sample and Submission Fields
In the Sample Submission Configuration, you define exactly what metadata we need from users for each sample. Every field is customizable, from the label and input type to whether it's required or optional.
You can build fields as free text, dropdowns, dates, numeric inputs, or toggle switches. This flexibility lets you tailor the submission form to match your exact intake needs, whether you're processing single cell samples to chemical analysis.
For this sequencing run example, you can add fields like Sample ID, Volume (uL), Library Size (avg bp), Concentration (nM), and Quant Method (BioA, qPCR). You can also set minimum and maximum thresholds for each field, so submitters know up front whether their samples meet your requirements.
Step 4: Set Pricing, Add-Ons, and Shipping Instructions
Next, you can configure pricing for the service. GRAVL supports tiered pricing based on customer type (for example, internal labs, external academic collaborators, or non-collaborators) and even allows for bulk pricing rules based on quantity thresholds. This makes it easy to reflect internal vs. external rates or offer volume discounts without needing to create duplicate services.
If the service includes flexible output formats or additional processing steps, you can define add-ons like FASTQ multiplexing, delivery options, or expedited turnaround. Add-ons are priced separately and clearly shown to the user during checkout, or they can be set to $0 if you just want to capture a common request without charging for it.
You can also configure shipping instructions by selecting the appropriate condition (like ambient, dry ice, or other), and entering any handling, labeling, or packaging notes. If needed, you can also include directions for in-person drop-off for local customers. Users must acknowledge these instructions before submitting, so there’s less confusion and better-prepared shipments.
✅ Pro Tip:
You can configure pricing visibility based on user role, so internal labs see internal rates, and external clients see their correct tier automatically.
Step 5: Publish the Service
After reviewing everything, click “Publish.” The service is immediately available for users to request, with all requirements, forms, and pricing applied automatically.
Users can submit requests, upload files, and track status through the same interface. No additional web updates, PDF forms, or IT tickets required.
Real-World Use Cases
- Launch a new long-read sequencing service in minutes
- Re-enable an archived flu panel for the winter season
- Quickly configure a pilot test for a targeted sequencing enrichment using custom intake fields.
Have ideas for what you could launch quickly? [Contact us here] to talk through it.
Your 10 Minutes are Up
Launching a new service should not be a bottleneck. If your lab or core is ready to offer something new, GRAVL gives you the tools to list it the same day. You do not need to rely on IT, marketing, or manual processes to get started. You can be in full control of your own core services business.
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